Order Confirmation and Processing
Once your order is placed, you will receive an order confirmation email. Orders are processed and delivered Monday through Friday, excluding holidays and may take up to 72 hours to ship. You will receive a shipment notification email as soon as the order has shipped that includes tracking information for reference.

 If you need an order for an event and only pay for USPS Priority Mail we cannot guarantee that it will be delivered in time. If you need something the same week that your order is placed, we suggest UPS Ground or UPS Two-Day or Next Day Air. While we still can't insure delivery, UPS is a more guaranteed delivery option.

Any orders placed on Saturday or Sunday will not ship until the following Monday.

Standard shipping in the continental US takes 1-5 business days in transit. Expedited shipping on orders in the continental US are ONLY available Monday-Thursday. Orders placed for expedited shipping on Friday, Saturday, or Sunday will NOT be picked up until Monday afternoon.

Shipping Rates
We charge a flat rate $8.95 shipping fee. Return shipping fees are the responsibility of the customer.

Pickup Instructions (San Antonio Only)
Don’t get in your car just yet! Follow instructions below to make it easy, peasy…

1. Once your order is placed, you will receive an order confirmation email.
2. Wait for a second notification email that shows your order is ready for pickup. This is typically sent within 24 hours. This email will give you the details on where to pick up your order.

Items not picked up within 5 days may be refunded and returned to our stock without notice.

Damaged Item
Please email us as soon as possible at info@buchananbyerin.com. Emails for damages must be received within 7 days of delivery date to guarantee return/exchange eligibility.