Returns Portal Link

Items purchased online or in-store are eligible for refund to the original form of payment or exchange when they meet all of the below requirements:

• Returned to us within 14 days of delivery/pickup.
• Unworn, unwashed, unaltered, and undamaged with all tags still attached or still in original packaging.
• Purchased at the item’s regular price and not discounted, and does not fall within the final sale policy.
• Include the order receipt/packing slip

Final Sale Policy
Discounted merchandise is considered final sale. No returns or exchanges are available on final sale merchandise.

How do I return something ?
Log-In to the returns portal and follow the steps there.
If returning via mail, please send items back with the packing slip, in their original condition and packaging to the address below. *Please note: We are not liable for damage caused to items in transit, so please be sure to package your items back to us carefully to ensure a refund. Shipping fees that are incurred with your order are non-refundable. Return shipping fees are the responsibility of the customer.

When will my refund be processed?
Please allow up to 7-10 business days from the time the items are returned to us for the funds to go back onto your original form of payment.

Damaged Item
Please email us as soon as possible at info@buchananbyerin.com. Emails for damages must be received within 7 days of delivery date to guarantee return/exchange eligibility.